महंगी पड़ी ढीलपोल, बीएसएनएल देगा 17 हजार रुपए प्रतिकर
देवास। शिकायत के बाद भी बंद पड़े लैंडलाइन टेलीफोन को चालू करने में ढीलपोल बीएसएनएल को मंहगी पड़ गई। मामले की सुनवाई करते हुए उपभोक्ता फोरम ने बीएसएनएल को परिवादी को दो माह में 15 हजार रुपए देने के आदेश दिए हैं। इसके साथ ही परिवाद के खर्च के बदले दो हजार रुपए देने के भी आदेश दिए गए हैं।
परिवादी विक्रम पिता कृष्णराव वर्पे का टेलीफोन 07272263203 बंद होने के बाद सुधार के लिए कई बार बीएसएनएल को सूचित किया गया। 16 फरवरी 2015 और 30 सितंबर 2015 को लिखित शिकायत भी की गई। इसके बाद भी फोन चालू नहीं हो सका। 15 अक्टूबर 15 को परिवादी ने रजिस्टर्ड एडी से सूचना पत्र भी भेजा गया। इसके बाद भी फोन नहीं सुधरने पर मामले में परिवाद उपभोक्ता फोरम में प्रस्तुत किया गया। यहां परिवाद के उत्तर में बीएसएनएल द्वारा बताया गया कि एक वर्ष से यूजी केबल क्षतिग्रस्त होने के कारण उक्त टेलीफोन कनेक्शन काम नहीं कर रहा है। परिवादी ने इनकमिंग कॉल की सुविधा ली है जिसका मासिक शुल्क 90 रुपए प्रतिमाह है। परिवादी का गांव सिया दूरभाष केंद्र से 800 मीटर दूरी पर ओएफसी केबल क्षतिग्रस्त होने के कारण डब्ल्यूएसएल पर आधारित फोन सेवा उपलब्ध कराने का प्रस्ताव दिया गया था लेकिन उसने इनकार कर दिया। पूरी सुनवाई के बाद उपभोक्ता फोरम ने बीएसएनएल को सेवा में कमी का दोषी पाया और 15 हजार रुपए प्रतिकर के रूप में दो माह में देने के आदेश दिए। इतनी ही अवधि में बंद फोन चालू करने व प्रकरण के व्यय के रूप में दो हजार रुपए देने के लिए कहा गया है।
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